Online Services

General Banking FAQs | Online Banking FAQs | Security FAQs

We're always happy to help you in person, but we know the internet can be more convenient.
So, just click on a question below to see your answers about Online Banking!

 

What is included with Online Banking?

What are additional features for Business Online Banking?

When can I access Online Banking?

How do I sign up for Personal Online Banking?

How do I sign up for Bill Pay?

How can I change my Password?

What is Multifactor Authentication?

Is Online Banking safe?

Will South Sound Bank verify information through "Pop-Ups"?

What are "Cookies"?

If I initially declined or delayed enrollment in eStatements, how can I enroll now?

I enrolled in eStatements with my personal account(s); why can't I enroll for my business accounts?

In my SSB Online Banking, why can't I see 18 months worth of statements?

How can I update my Adobe-Reader to the most current version?

 

What is included with Online Banking?

  • Retrieve your account statement online
  • Balance your checkbook
  • View your account balances at anytime
  • View and print check and deposit slip images
  • View account transactions including deposits, checks, and VISA® Check Card/ATM card purchases
  • Transfer funds between your South Sound Bank accounts
  • Bill Pay
  • Export data to your personal financial software

What are additional features for Business Online Banking?

  • ACH Transactions
  • Ability to place Stop Payments
  • Wire Transfer funds between South Sound Bank and other financial institutions

Please contact us to set up our Cash Management product.

When can I access Online Banking?
Online Banking services are available 24 hours per day, 7 days per week - including weekends and holidays.

How do I sign up for Personal Online Banking?
Simply go to the 'Online Services' tab, hover over 'Personal Online', and click on 'First Time User'.  Follow the steps outlined; read and accept the agreement disclosure.  If you have any questions, call or visit a personal banker at any of our branches.

How do I sign up for Bill Pay?
First, follow the steps required to enroll in Online Banking.  Once you can log-in to the system, select the desired account.  At the top, select the bill payment option and follow the steps for enrollment.  This enrollment process could take between 24-48 hours to complete.

How can I change my Password?
You can change your password at any time by clicking on the 'My Profile' button at the top of the screen once you have logged onto the system.  You will be prompted to change it every 120 days.

NOTE: New Access IDs/Passwords Your new Access ID must contain a minimum of 6 characters and a maximum of 19 characters. Your new Password must contain a minimum of 8 characters and a maximum of 17 characters with at least: 1 Upper Case Letter, 1 Lower Case Letter, 1 Number and 1 Special Character (example !@#$%^&*). Both the Access ID and Password are case sensitive and will require you to enter them the same each time.

What is Multifactor Authentication?
For enhanced security, you will be asked to answer three challenge questions, input a corresponding pass phrase for each, and add your email address to the system.  These security devices are used to make sure you and your computer have proper access to the online banking system.  You can also choose from private or public computer.  If you choose personal, you will not be asked the challenge question each time you login.  If you choose public, you will have to answer a challenge question.  The personal option puts a cookie on your computer to help with making sure you are the person that has access to the computer.  Authentication also includes selecting an image and creating a corresonding pass phrase.  If at any time your image and respective pass phrase are incorrect or not recognized, do not continue your attempt to access SSB Online Banking and contact your branch of account.

Is Online Banking safe?
Yes; at South Sound Bank we know security and privacy of personal information is very important to our clients.  Therefore, all messages are encrypted and firewall technology prevents unauthorized access to our computer systems.  We also allow you to create a unique Access ID and Password to verify your identity while conducting business through our online services.  We will treat any information about your transactions - that we receive through these services - in accordance with our general privacy policy that is provided to all of our customers.

Will South Sound Bank verify information through "Pop-Ups"?
No; most financial institutions - including South Sound Bank - will never ask you to verify personal information in pop-ups.  Pop-ups are the separate browser windows that "pop-up" sporadically.  When you click on some of these pop-ups, it is possible to cause harm to your computer, such as the involuntary downloading of "spy ware" or "adware".

South Sound Bank does not allow other sites to create advertising or special offers using a Pop-Up window. If you receive a Pop-Up window while on our site, do not click on any links or enter any data. Make sure you use your anti-virus software and do a scan to clean up any malware those Pop-Ups may contain.

Sometimes criminals will create pop-ups that look like they come from a respected financial institution and ask you to enter personal and/or financial information.  Again, South Sound Bank will never ask for personal and/or financial information through pop-ups.

What are "Cookies"?
A "cookie" is a very small text file sent by a web server and stored on your hard drive, your computer's memory, or in your browser so that it can be read back later.  Cookies are a basic way for a server to identify the computer you are using.  Cookies are used for many things: from personalizing start-up pages to facilitating online purchases.  They help sites recognize return visitors and they perform a very important function in secure online banking.

Our service provider uses cookies simply to facilitate the customization and personalization of our website.  For your security, our service provider does not store any personally identifiable information in cookies; which are further described below.

Cookies on South Sound Bank's website
When you log-in to our website and select the "Personal Computer" checkbox on the Security Challenge page, our service provider sends a cookie to your hard drive which enables you to customize the website and bypass the Security Challenge process each time you revisit.  These cookies are retained on your computer until you delete them.  These cookies only contain a unique user identification number and do not contain - nor collect - any personally identifiable information.

If I initially declined or delayed enrollment in eStatements, how can I enroll now?
If you would now like to opt-in to receiving eStatements in lieu of receiving paper statements in the mail, simply log-in to SSB Online Banking.  Then select the "My Profile" tab option at the top of your screen.  After going to this page, scroll down to "eStatement Enrollment" and select "Edit."  This will prompt you to select the accounts you wish to enroll.  Confirm a valid e-mail address and be sure to read and agree to the Terms of Use.  This completes your enrollment -- you will begin to receive eStatements the following month's statement cycle. You're set to go! 

I enrolled in eStatements with my personal account(s); why can't I enroll for my business accounts?
If you use SSB Online Banking for personal and business accounts, enrollment may require contacting your branch of account to establish a valid e-mail address for your business.

In my SSB Online Banking, why can't I see 18 months worth of statements?
With the conversion to eStatements, the default viewing option within SSB Online Banking has been switched to eStatements; however, the archive of paper statements still exists.  When looking for past statements, simply use the drop-down selection to select "CHECKING STATEMENTS" instead of "Checking Account eStatements," for example.

 How can I update my Adobe-Reader to the most current version?
To get the most current version of Adobe-Reader please click on the link provided below:
http://download.cnet.com/Adobe-Reader-X/3000-10743_4-10000062.html?tag=rb_content;contentMain
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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